Meltdown and Spectre Advice

Meltdown and Spectre Advice

Ten years ago, and since, Information Technology Security Professionals developed methods to read the kernel memory of each assigned user account on a computer processor sold by a number of chip vendors.

These developers are not hackers nor criminals, they are researchers working in world government agencies, academia and computer companies.

These are called ‘Meltdown’ and ‘Spectre’.

Measuring to Manage Growth in Profitability - Part 1

Measuring to Manage Growth in Profitability - Part 1

Most business owners measure growth in sales and are excited by higher results. High sales are often confused with success. Sustainable success only comes from generating growth in profit and it is increased profitability that generates more cash, pays for assets and ultimately generates wealth. To ensure profitable growth the measurement of the Key Performance Indicators (KPI’s) of your business is critical.

SME's – Provide great customer service – and prosper

SME's – Provide great customer service – and prosper

We have all been there. The tradesman who doesn’t show up when he said he would, the call to the service centre that goes unanswered, or the waitress who is checking her mobile and not taking your order.

Increasingly customers are becoming more discerning and have more choice, so how do you improve customer service and your profitability? How do you turn customer interactions into repeat business?