News and Updates
nem Partners come from a diverse range of backgrounds with a wealth of knowledge. Our insights are peer reviewed and shared through a variety of forums for educational purposes.
SME's – Provide great customer service – and prosper
We have all been there. The tradesman who doesn’t show up when he said he would, the call to the service centre that goes unanswered, or the waitress who is checking her mobile and not taking your order.
Execution - Getting it Right
Churchill once famously said “However beautiful the strategy, you should occasionally look at the results”. And there is no better way of doing this than by mastering the art of business execution.
Improve Your Personal Productivity
In First Things First, Stephen Covey says “People expect us to be busy, overworked. It’s become a status symbol in our society — if we’re busy, we’re important; if we’re not busy, we’re almost embarrassed to admit it. Busyness is where we get our security. It’s validating, popular, and pleasing. It’s also a good excuse for not dealing with the first things in our lives.”
Getting the Best Out of Your Team
You run a business and you are committed to its success. You have spent considerable time and effort recruiting a quality team with the right attitude, skill set and industry knowledge. So how do you drive this high quality team to achieve the desired results?
Why Supply Chain capability should form part of the marketing plan
Incorporating supply chain capability into an effective marketing plan is as important as product and channel strategy. Supply chain is an important element of competitive advantage where the business seeks to develop multiple distribution channels in order to diversify the customer base and reduce customer concentration risk.
SME's - Improve your Profitability through Employee Engagement
Research has consistently shown the link between engaged staff and increased profitability. However the facts tell another story. A recent UK a survey reported that only one third of British staff felt they were highly engaged at work with only 48% saying they were only moderately engaged.
OEE - A Simple but Extremely Valuable Performance Metric for Manufacturers
The old management adage says you can’t manage what you don’t measure. Overall Equipment Effectiveness (OEE) tells you how well your machine or manufacturing line is performing and can help you understand where to focus your improvement efforts.
Employing a SMaC Recipe to Improve SME Performance
A SMaC recipe is as relevant to a SME (Small & Medium Enterprises) business as it is to a large Corporate. SMaC is a key strategic ‘tool’ for SME’s in order to achieve their owners’ Vision and to improve business performance – and it’s easy to do.
Researching Your Marketplace
Big, stable businesses and even whole industries can effectively be wiped out by not acting quickly enough when their marketplace changes. Strategic planning and longer-term thinking are now essential practices for business survival.
Stressed? The Answer Lies in Building Resilience
Just last week, I sat down to a fascinating presentation from Lynn Leahy on the topic of stress among senior business leaders. As I looked around the room at the attendants, it was clear that many were experiencing that same stress and could benefit from building their resilience towards it.
Employee Engagement – Impact on Performance
There are few decisions a leader can make which can positively impact as much as improving employee engagement. For the most part it costs little, it feels good and its financial benefits are many.