Consider for a moment why people choose to buy your particular product or service from your specific business. What do you think the reasons are?
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We all know the awkward feeling when conversation is disrupted by a brief silence. During your next meeting, wait for a pause in conversation and try to measure how long it lasts. There’s a high probability – especially amongst English speakers – it will be one or two seconds max.
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We have all been there. The tradesman who doesn’t show up when he said he would, the call to the service centre that goes unanswered, or the waitress who is checking her mobile and not taking your order.
Increasingly customers are becoming more discerning and have more choice, so how do you improve customer service and your profitability? How do you turn customer interactions into repeat business?
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You run a business and you are committed to its success. You have spent considerable time and effort recruiting a quality team with the right attitude, skill set and industry knowledge. So how do you drive this high quality team to achieve the desired results?
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Research has consistently shown the link between engaged staff and increased profitability. However the facts tell another story. A recent UK a survey reported that only one third of British staff felt they were highly engaged at work, with only 48% saying they were only moderately engaged.
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When deciding upon an advisory board there are number of factors that need to be considered. Check out our short clip for key insights.
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Being the Managing Director and also the major shareholder of a private or family company can be a lonely role. Staff are sometimes reluctant to voice their opinion and even when they do, the viewpoint is often influenced by the subservient employee position. An advisory board brings independent, considered advice without the negatives, for either party, of a statutory Non Executive Director.
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