12 Hot Spots from the World of Compliance

How can some of the decisions made by companies’ Boards and managements be so out of tune with good common sense and integrity? Recent examples have been referenced in the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry being undertaken by Commissioner Hayne, but it’s not too difficult to find examples in other industries.

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Systems to Leverage Your Business

Why can some people maintain consistently higher sales levels than others? Ask any good salesperson and they’ll probably say they’ve got a system for selling. They ask particular questions, have certain answers prepared, implement strategies for customer relationship-building, and use tools and techniques that add value and build trust with customers.

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Time Management

The key to really good time management is disciplined planning. The advantage of planning your time in advance is that it allows prioritisation of tasks and correct focus of activities.

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Jamie Simpson
Delivering Exceptional Service

Everyone likes to feel important. People love interactions that leave them happy, valued and understood. What’s more, people remember the interactions which reward them in this way – and they share these experiences with people they know. Delivering exceptional customer service is your key to winning and keeping your clientele. 

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Jamie Simpson
Silence is Golden

We all know the awkward feeling when conversation is disrupted by a brief silence. During your next meeting, wait for a pause in conversation and try to measure how long it lasts. There’s a high probability – especially amongst English speakers – it will be one or two seconds max.

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