Delivering Exceptional Service

Everyone likes to feel important. People love interactions that leave them happy, valued and understood. What’s more, people remember the interactions which reward them in this way – and they share these experiences with people they know. Delivering exceptional customer service is your key to winning and keeping your clientele. 

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Jamie Simpson
Silence is Golden

We all know the awkward feeling when conversation is disrupted by a brief silence. During your next meeting, wait for a pause in conversation and try to measure how long it lasts. There’s a high probability – especially amongst English speakers – it will be one or two seconds max.

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Meltdown and Spectre Advice

Ten years ago, and since, Information Technology Security Professionals developed methods to read the kernel memory of each assigned user account on a computer processor sold by a number of chip vendors.

These developers are not hackers nor criminals, they are researchers working in world government agencies, academia and computer companies.

These are called ‘Meltdown’ and ‘Spectre’.

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