Retail & Consumer Services

The retail sector is a fundamental economic driver in all Australasian markets and plays a significant role as a vehicle for social change, technological development and market disruption. Having withstood numerous disruptions over the last 20 years, retail has remained a vibrant, adaptable and dynamic industry sector.

Successful retail businesses and successful retail centres need to remain agile, perceptive to market disruptions, be aware of the impact of technology and most importantly, have an intimate knowledge of the changing needs of its customer base.

Services at a glance

Brand Marketing & Sales Growth

  • Brand Positioning

    Marketing Audit

    Competitor Analysis

Comprehensive Business Review

  • Retail Health Check

  • 22 Point Retail Store Experience Audit

Customer Dynamics & Retail Insights

  • Comprehensive Customer Analysis

  • Blind Spot Identification

Retail Analytics

  • Performance Analysis

  • Benchmarking

  • KPI Evaluation

Signage & Communications

  • Signage & Promo Audit

  • Customer Communication

Stock Control Purchasing & Logistics

  • Range & SKU Review

  • Back Office Systems

Store & Retail Centre Development & Growth

  • Site evaluation

  • Store design and cost analysis

  • Precinct Planning & Development

  • Merchandising and Store Layouts

  • Migration Planning – Market Review

  • Franchise Support.

Store Workforce Dynamics & Culture

  • Workforce Metrics

  • Cross functional role analysis

  • Payroll Review

  • Staff Knowledge & Training

Strategic & Business Planning

  • Strategic market analysis

  • Development planning

  • Rollout support

Valuation & Sale

  • Asset/Business sale audit

  • Sale Process Support

  • Business acquisition & divestment.

Partners at a glance


Bernie Bicknell


Bernie qualified as an Accountant in 1973 and commenced his career as a Commercial trainee with BHP before working for Conga Amalgamated, the food & wine division of the Valmorbida Group. He joined RJR Nabisco in 1981 and moved through various financial roles, before a major career change wherein he ran the Foodservice division. The sale of Nabisco to Uncle Tobys saw Bernie return to finance at ICI Dulux.

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Mark Dalton


Mark has extensive experience in the retail financial services industry across a variety of sectors with global marketing agencies; WPP (London) and Leo Burnett (Sydney), and with a  number of global industry leaders including; American Express, Zurich and IAG. 

With a background in strategic marketing and business development Mark has developed extensive expertise in defining customer and market dynamics, via the interrogation and interpretation of sophisticated data analytics and market research, which has been used to inform decisions and to leverage engagement with stakeholders across the entire retail value chain.

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Jo Hannah


Jo has been at the forefront of the emerging regenerative medicines, well-being and medi-spa sectors as they have expanded globally from a purely clinical to consumer retail experience. She commenced her professional career in the pharmaceuticals industry before extending into regenerative medicines - both biological and surgical - and saw her involvement in the emerging noninvasive cosmetics industry as it established itself as a significant growth sector in the UK and globally.

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